Sweetie Lifetime Warranty

Sweetie prides itself on providing quality products and superior customer service. We proudly warranty against deficiencies in the quality of workmanship on every one of our products If a manufacturing flaw causes the product you purchased from us to fail to perform as it should, we will replace it free of charge or refund your money, no questions asked!

How does the Sweetie Warranty work?

Please send us an email at support@sweetiepetproducts.com with your full contact details, the product name in question and a brief description of the issue. Pictures are required showing the defect, and we'll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge.

What is covered by Sweetie Lifetime Warranty

  • Manufacturer’s defects caused by poor craftsmanship
  • Defective hardware or materials.

What is not covered by the Sweetie Warranty?

  • Any Chewing, cleaning, disassembly, adjustments, or modifications caused by improper use or misuse of the product are not covered in the warranty.
  • Damage coming from or caused by normal wear and use, abuse, or fire

If you have any questions or are unsure if you are eligible for a replacement or refund, please email us at support@sweetiepetproducts.com.

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