If the order has not shipped yet, yes, you can change or cancel your order at any time.

We offer free delivery in the UK.

Some products are too big to fit through a standard letterbox. If you're not in when your order arrives our delivery partner will attempt to deliver a further two times, or leave it in a safe place or with a neighbour. In some instances they may need to leave a card with additional instructions.

For international orders, please reach out to us to determine shipping options and cost.

If you don't love the product, return it within 60 days for a full refund. Just contact us at support@sweetiepetproducts.com and we'll take care of it.

In the rare event that you receive the wrong item, please email us at support@sweetiepetproducts.com or reach out on Facebook Messenger so that we can get you the correct item.

If your order arrived damaged, please reach out to us via email, support@sweetiepetproducts.com.