If the order has not shipped yet, yes, you can change or cancel your order at any time.

We offer free delivery on all orders over £40 in the UK.

Some products are too big to fit through a standard letterbox. If you're not in when your order arrives our delivery partner will attempt to deliver a further two times, or leave it in a safe place or with a neighbour. In some instances they may need to leave a card with additional instructions.

For international orders, please reach out to us to determine shipping options and cost.

If you don't love the product, return it within 60 days for a full refund. Just contact us at support@sweetiepetproducts.com and we'll take care of it.

In the rare event that you receive the wrong item, please email us at support@sweetiepetproducts.com or reach out on Facebook Messenger so that we can get you the correct item.

If your order arrived damaged, please reach out to us via email, support@sweetiepetproducts.com.