Some products are too big to fit through a standard letterbox. If you're not in when your order arrives our delivery partner will attempt to deliver a further two times, or leave it in a safe place or with a neighbour. In some instances they may need to leave a card with additional instructions.
If you don't love the product, return it within 60 days for a full refund. Just contact us at support@sweetiepetproducts.com and we'll take care of it.
In the rare event that you receive the wrong item, please email us at support@sweetiepetproducts.com or reach out on Facebook Messenger so that we can get you the correct item.
